The Future Digital Work Force: Robotic Process Automation (RPA)

Somayya Madakam, Rajesh M Holmukhe, Durgesh Kumar Jaiswal

Resumo


The Robotic Process Automation (RPA) is a new wave of future technologies. Robotic Process Automation is one of the most advanced technologies in the area of computers science, electronic and communications, mechanical engineering, and information technology. It is a combination of both hardware and software, networking and automation for doing things very simple. In this light, the research manuscript investigated the secondary data - which is available on google, academic and research databases. The investigation went for totally 6 months, i.e., 1-1-2018 to 30-6-2018. A very few empirical articles, white papers, blogs and were found RPA and came across to compose this research manuscript. This study is exploratory in nature because of the contemporary phenomenon. The keywords used in searching of the database were Robotic Process Automation, RPA, Robots, Artificial Intelligence, Blue Prism. The study finally discovered that Robots and Robotic Process Automation technologies are becoming compulsory as a part to do business operations in organizations across the globe. Robotic Process Automation can bring immediate value to the core business processes including employee payroll, employee status changes, new hire recruitment, and onboarding, accounts receivable and payable, invoice processing, inventory management, report creation, software installations, data migration, and vendor onboarding etc. to name a few applications. Besides, the Robotic Process Automation has abundant applications including healthcare and pharmaceuticals, financial services, outsourcing, retail, telecom, energy and utilities, real estate and FMCG and many more sectors. To put in the right place of RPA in business operations, their many allied technologies are working at the background level, artificial intelligence, machine learning, deep learning, data analytics, HR analytics, virtual reality (second life), home automation, blockchain technologies, 4D printing etc. Moreover, it covers the content of different start-ups companies and existing companies - their RPA applications used across the world. This manuscript will be a good guideline for the academicians, researchers, students, and practitioners to get an overall idea.

Palavras-chave


Automation, Robotic Automatic Process, RPA, Blue Prism, Business Process Outsourcing

Texto completo:

PDF (English)

Referências


Banks, M. R., Willoughby, L. M., & Banks, W. A. (2008). Animal-assisted therapy and loneliness in nursing homes: use of robotic versus living dogs. Journal of the American Medical Directors Association, 9 (3), 173–177.

Barnett, G. (2015). Robotic process automation: adding to the process transformation toolkit.

Brady, M. (1985). Artificial intelligence and robotics. Artificial intelligence, 26(1), 79-121.

Brandon Buccowich (2016). What is Robotic Process Automation? Accessed dated on 20/6/2018, https://www.laserfiche.com/ecmblog/what-is-robotic-process-automation-rpa/.

Clint Boulton (2018). What is RPA? A revolution in business process automation, https://www.cio.com/article/3236451/business-process-management/what-is-rpa-robotic-process-automation-explained.html.

Douglas Laney, Ankush Jain (20 June 2017). 100 Data and Analytics Predictions Through 2021.Accessed dated on 13/6/2018 from the Universal Resource Locator file:///C:/Users/somayya/AppData/Local/Packages/Microsoft.MicrosoftEdge_8wekyb3d8bbwe/TempState/Downloads/100%20Data%20and%20Analytics%20Predictions%20Through%202021.pdf.

Gershgorn, Dave (12 November 2017). "Inside the mechanical brain of the world's first robot citizen". QZ. Retrieved 13 November 2017.

Gunasekaran, A. (1999). Agile manufacturing: a framework for research and development. International journal of production economics, 62(1), 87-105.

Jump up^ "Meet Sophia, the female humanoid robot and newest SXSW celebrity". PCWorld. Retrieved 2018-01-04.

K.V.N. Rajesh, K.V.N. Ramesh and Hanumantha Rao (2018). Robotic Process Automation: A Death knell to dead-end jobs? CSI Communications-Knowledge Digest for IT Community, Volume No.42, Issue No.3, 10-14.

Kehoe, B., Patil, S., Abbeel, P., & Goldberg, K. (2015). A survey of research on cloud robotics and automation. IEEE Transactions on automation science and engineering, 12(2), 398-409.

Kerremans M (2018) Gartner market guide for process mining. Report G00353970. Gartner.

Kristina Romero (December 15, 2017). Content Enabled Robotic Process Automation and Analytics. Accessed from https://infocapnet.com/robotic-process-automation/ on 23/7/2018.

Lacity, M., Willcocks, L. P., & Craig, A. (2015). Robotic process automation at Telefonica O2.

Lacity, M. C., & Willcocks, L. P. (2016). A new approach to automating services. MIT Sloan Management Review, 58(1), 41.

Linner, T., Pan, W., Georgoulas, C., Georgescu, B., Güttler, J., & Bock, T. (2014). Co-adaptation of robot systems, processes and in-house environments for professional care assistance in an aging society. Procedia Engineering, 85, 328-338.

Madakam, S. (2015). Internet of things: smart things. International Journal of Future Computer and Communication, 4(4), 250.

Palgrave Macmillan, Cham. Nolfi, S., & Floreano, D. (2000). Evolutionary robotics: The biology, intelligence, and technology of self-organizing machines. MIT press.

Sadre, A., Baechtel, D. F., & Graber, M. S. (1996). U.S. Patent No. 5,485,620. Washington, DC: U.S. Patent and Trademark Office.

Rodger Howell and Tom Torlone (2017). Robotic Process Automation (RPA) Operating Model Design. Accessed dated on 13/7/2018 from https://www.linkedin.com/pulse/robotic-process-automation-rpa-operating-model-design-rodger-howell/.

Şahin, E. (2004, July). Swarm robotics: From sources of inspiration to domains of application. In International workshop on swarm robotics (pp. 10-20). Springer, Berlin, Heidelberg.

Sheridan, T. B. (2002). Humans and automation: System design and research issues. Human Factors and Ergonomics Society.

Sutherland, C. (2013). Framing a Constitution for Robotistan. Hfs Research, ottobre.

Taylor, Harriet (2016-03-16). "Could you fall in love with robot Sophia?". CNBC. Retrieved 2018-01-04.

Turkle, S. (2006). A nascent robotics culture: new complicities for companionship. In American Association for Artificial Intelligence Technical Report Series AAAI.

van der Aalst, W. M., Bichler, M., & Heinzl, A. (2018). Robotic Process Automation.

Willcocks, L. P., Lacity, M., & Craig, A. (2015). The IT function and robotic process automation.

Willcocks, L., & Lacity, M. (2016) Service Automation, Robots and The Future of Work. SB Publishing, Stratford.

Willcocks, L. P., Lacity, M. C., & Sauer, C. (2017). Introduction. In Outsourcing and Offshoring Business Services (pp. 1-22).

Blue Prism Software Robots: Introducing the Virtual Workforce. Accessed dated on 12/6/2018 from the https://www.blueprism.com/about-us.

Hal Hodson (2015). AI interns: Software already taking jobs from humans. Accessed dated on 12/6/2018 from the https://www.newscientist.com/article/mg22630151.700-ai-interns-software-already-taking-jobs-from-humans/#.VY2CxPlViko

Harness the Power of Automation: Discover how Endpoint Automation can automate your IT processes and save you money, accessed dated on 12/6/2018 from the URL http://www.endpointautomation.co.uk/.

M.C. Lacity and L.P. Willcocks, “Advanced Outsourcing Practice: Rethinking ITO, BPO, and Cloud Services” (London: Palgrave, 2012).




DOI: http://dx.doi.org/10.4301/S1807-1775201916001